SHIPPING POLICY

Currently, we ship only to United Kingdom, Netherlands, France, Germany, and Belgium.

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Shipping Method:
Orders are usually shipped within 3-5 days. (Monday – Friday) using DHL, GLS, and PostNL. 

Handling time: 0-1 day (MONDAY – FRIDAY)

Transit time: 3-5 days (MONDAY – FRIDAY)

 

Shipping rates are:
€9.30 for every product shipping to the United Kingdom, Netherlands, France, Germany and Belgium.

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Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid addresses, customs clearance procedures, or other causes.

Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

Order changes:

Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs. Please refer to Return and refund policy for specific handling procedures based on each scenarios.
 

Item not received:

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you'd wish to contact the courier to trace your order, as once the order is shipped and handed over to the courier, we have no control over it. In case you do not see item status as shipped, kindly email us at info.asoc.me@gmail.com.
 

Customer Support:

Phone: +44 020 8638 8449
Email: info.asoc.me@gmail.com